Meet Our Staff

Our staff provides excellent funeral planning services.

We have years of experience caring for families from all walks of life, cultures and faiths. Our unsurpassed staff and our family provide kind, caring, professional service. Each family comes to us because they know we are leaders in our profession who are dedicated to excellence in service, adhere to the highest funeral industry standards, and have exceptional integrity. We consistently earn phenomenally high customer satisfaction survey results.

Our licensed, professional staff is here for you 24 hours a day, 7 days a week. Please call 413-736-5413 anytime. We will even come to you to make arrangements in the comfort of your home.

Prompt, compassionate service is always just a phone call away, where and when you need it.


Suzanne O'Sullivan Keenan

Suzanne O'Sullivan Keenan

Funeral Director

Suzanne O'Sullivan Keenan was born and raised in Springfield's sister city, Tralee, County Kerry, Ireland. While in primary school, Sue remembers watching funeral services pass by her window to a nearby cemetery. The ceremony and tradition of the mourners made a lasting impression on her, sowing the seeds for her future career.

After moving to the United States with her family in 1984, Sue attended Holy Name School in Springfield and graduated from Wilbraham and Monson Academy.

Upon graduation from Wilbraham and Monson Sue attended Mount Ida College where she received a degree in Mortuary Science. Sue became a licensed funeral director in 1996. Sue has worked in several local funeral homes. In 2008, Sue was asked to partner with Byron Funeral Home to provide enhanced service and options to families. With a large renovation and new name of Byron Keenan Funeral Home and Cremation Tribute Center complete, Sue looks forward to new beginnings, establishing relationships with families and continuing the quality care of the families she's been honored to serve in the past.

In 2008, Sue became a citizen of the United States of America.

Sue is a parishioner of Sacred Heart Church in Springfield. Sue resides in Longmeadow with her husband and son Joseph.

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