Testimonials - Springfield, MA

To the Family of Cousin Marie Brown,
Sending love, prayers, and deepest condolences to each of you on the death of your beloved mother, my dearest cousin, Nancy. I have so many wonderful memories of us growing up. Through the good times and the sad times, we supported one another. Till we meet again, Cousin Peggy Ann

Sue and the whole team. Was very supportive and walked through this new journey with myself and boys.Very compassionate loving caring ..they gave us personal time with my daughter Erikka she looked so beautiful and peaceful .my son and I would have been lost without the guidance of Sue.. she dealt with so much and stood by our sides. Thank you. I realize it’s been almost a year to write ..can’t remember if I said how much I truly appreciate all the help . I truly am Thankful for my daily grief support emails....
Marcie Stanley
Erikka Hopes mom
04/05/18

Sue,
From our first meeting in January 2018, when you guided my daughter and I through the process of laying my mom, Christa, to rest, till the final time we met, you have been amazing! With such a sudden passing, you were so patient and understanding of our grief and gave us the time we needed to deal with the whole process. The memorial service was beautiful and handled in the most respectful of ways. Giving my family the space and time to say our final goodbyes to my mom. I will forever be grateful and thankful for your un ending compassion. You are an amazing person and I will keep you in my thoughts and prayers always💖
Sharon Rivers

Ashley was so helpful and compassionate at a time when I felt so lost.Every detail was made so easy for me I can not thank you enough My husband would be so grateful for the honor shown to his passing..

A great job done by the whole staff. Thanks to all.

Terry,
Your thoughtfulness throughout this entire process meant so much to my family, especially my brother Tony and myself. Maybe as you say, this is just what you do, but for us, we were the only customer you had in the world and we felt it !! :) Thank you so very much for all you did above and beyond for my mom's services!! :)

Thank you,
Tony, Mary-Anne, and the entire Fernandes family.

Dear Ashley,

Thank you so much for your kindness & help in planning Clothilde's sevices. Obviously it was a stressful time for us, but you made it much easier for both of us. We so appreciate your guidance and suggestions, as it was all new to us!

Thank you again!

Everyone at Byron Keenan Funeral Home has been supportive through this tough time. They answer questions that I never thought I'd ask. And they have never made me feel uncomfortable with the situation. They made the ugliest time seem so beautiful I couldn't have asked for more.One of their employees Robin, I can't thank her enough for being a listening ear when I feel like I'm losing my mind with everything that needs to happen. She always seem to find a way to calm me down and for me to know what the next step is. Thank you.

The staff at Byron Keenan were so very helpful during a time when patience, understanding and lots of information was needed. From the visit we pre-planned mother's funeral to the very end of the internment. So often loved ones that have an open casket look very different than when they passed. I think passing to her new life was good for her because mom looked better than the previous week. Of course, I take into consideration that Mom had a very peaceful, calm and serene passing. I am sure this contributed to her wonderful appearance. However, our family found great comfort in her looking so much like herself. We had out of town relatives that were not able to arrive in time for the viewing. I asked if I could bring them in to the funeral home the next day after their arrival. Byron and Keenan were very thoughtful and accommodating. Dick was the absolute nicest man. He was very kind. I will forever be grateful for his attentiveness. As Dick puts it....be a stanger but if you need them, I can't think of any place that would be more thoughtful, understanding and helpful than this funeral home and crematorium. Thank you from the bottom of our hearts for treating my mother and our family with the utmost respect.