Testimonials | Byron Keenan Funeral Home & Cremation Tribute Center
Byron Keenan Funeral Home & Cremation Tribute Center in Springfield, MA


Thank You to the team at Byron Keenan’s-Your guidance, compassion, professionalism and accommodations made a significant difference during a difficult time. Terry, your support and flexibility in overseeing services were especially comforting,; the weather was unpredictable for our dads burial and you brought a high level of care, flexibility and ease to us. We highly recommend the services at Byron Keenan’s.

Rich and Tracey Walz
January 11, 2024

In November my wife passed away suddenly. Terry was a consummate professional and assisted my family through a difficult time. Providing constructive options and guidance navigating us through all the details required to get through the process. The final result was a professionally managed service that went off beautifully. I also wish to note that every contact I had with the Byron Keenan team was professional and exceptionally hospitable.

Frank J Guimond III
January 2, 2024

We had a great experience with Byron Keenan. Terry was very helpful and made the process of burying my father in law easier on all of us. This was no easy task as my father in law passed in Florida but was buried in Massachusetts. Terry took care of every need we had and went above and beyond his job requirements. Everyone at Byron Keenan was caring and compassionate.

Alvin and Linda Earp
December 27, 2023

We lost our Mom in September 2022 and our cousin recommended Byron Keenan Funeral Home and we are so grateful she did.
We are not in state & from the start, Terry was communicative and responsive and guided us through the process with warmth, kindness and compassion. He went above and beyond to ensure everything went smoothly and as requested.
The place itself is well appointed with a soothing water feature and a cozy sitting area.
Sadly, we lost our Dad this September & again contacted Terry. We are so grateful to Terry and the entire staff and highly recommend Byron Keenan Funeral Home.

Gail O'Brien & David Norris
November 2, 2023

Kind, caring and compassionate service from pre-planning to the final service. Terry and his staff were understanding and patient with all of our requests and last minute changes throughout. We were able to give our mother, 92 years young, a beautiful sendoff. For that we were most grateful. Many thanks to Terry and his staff for making that happen.

5 stars

Theresa Hellyer
October 25, 2023

I'm beyond grateful and blessed we choose Byron Keenan Funeral Home & Cremation Tribute Center for my Dad's services. The facility is very well maintained and beautifully decorated. Terry and his team guided us through this process with ease and grace. Terry is a veteran professional who takes pride in the services he provides. The attention to details made the services very special during this difficult time ! I will certainly recommend their services to anyone who may be in need of final arrangements. Thank you so much Terry and the the entire team.

Dominique Gilmer
May 11, 2023

Terry, Shannon and everyone at Byron Keenan were personable, professional and treated us like family. They were sensitive to our grief while calmly walking us through the process during this difficult and emotional time. They went above and beyond to assist in us in making decisions and designing a tribute event for our family and friends to honor my husband's memory with celebration. Our family will forever be grateful for their tender attention to every detail.

Barbara Schaler
May 4, 2023

Terry was very helpful and accommodating with our family's requests and helping us plan our father's service. At such a difficult time, he really made us feel like part of the family and was there every step of the way to make it as seamless as possible. Thank you Byron Keenan Funeral Home.

Katelyn Schaler
May 4, 2023

I highly recommend Byron Keenan Funeral Home. They have provided services for my husband's family for more than 40 years.

When my husband and I started thinking about the inevitable 5 years ago, after purchasing a plot in a historic cemetery where his ancestors are buried we called upon Byron Keenan for funeral pre-planning. Terry was extremely professional, guiding us through selecting everything from the services required, casket and burial. He even checked with the cemetery to be sure of any requirements they might have.

We were living in Washington state when my husband died recently. Terry was the second call I made after we found he had passed during the night. Terry took control of everything immediately, despite it being Easter Saturday; he persevered in finding a local funeral home to pick up his body in short order and handle all the necessary arrangements, required paperwork and transportation back to Springfield. Once back in Springfield, Terry and his staff again handled every detail of the burial in a efficient, caring and professional manner.

Byron Keenan and Terry Mullins, especially, exceeded my expectations.

Martin Waite
April 30, 2023

I have worked with Terry Mullins on three different occasions- the most recent was when my dad passed away on 3/21/23. Terry was extremely accommodating and made the whole process as smooth and stress free as can be. He was extremely easy to get in touch with and answered all of my questions. Terry and his staff did an amazing job personalizing the funeral services and created a playlist with my dad's favorite music. I can't thank the staff at Byron Keenan for everything they have done for my family these last few weeks.

Mackenzie Porter
April 6, 2023

We want to thank you for your kindness, care, and professionalism during the difficult time of laying our husband/father Alphajo Barrie to rest. Although, four months have passed since his services, we think about and appreciate you and your team's sincere kindness everyday as we remember him. Thank You Again!

Gertrude Barrie
March 10, 2023

Terry and the Team at Byron Keenan are absolutely phenomenal. They made the process effortless and helped alleviate stress during a difficult time. The Funeral Home was set up beautifully for my Mothers Service and everything went so smoothly. The Priest was so comforting and it really felt like he knew exactly who my Mother was. I cannot recommend Byron Keenan enough. 5 stars isn’t enough.

Stephany Reilly
March 6, 2023

Loosing a loved one is never easy. Having a funeral home like Byron's definitely settles some of the burden family takes on after the passing. I cannot thank Sue and the rest of the staff that helped with my father in laws service. From the first meeting to the burial site, Sue was large and in charge. The family appreciates your hard work and dedication to those who served our country. If you have a loved one who passed, whether if they served or not, I would recommend them. Thank you so much Byron Keenan Funeral Home for your beautiful service and your kindness through this hard time. Also you made my father in law look so beautiful and peaceful. I cannot thank you enough.

Erin Lamontagne
March 3, 2023

My family and I used Bryon Keenan Funeral Home & Cremation Tribute Center for our mothers home going service. Because, the majority of our family lived out of state, we needed to find a Funeral Home that would be able to give us the date needed for everyone to attend. I contacted the Funeral Director Terry Mullins and he was able to accommodate us with the date we asked for. Our family had questions regarding what type of service would be best for our mom. Terry gave us his honest and professional opinion in terms of which service he recommended. Our family trusted Terry's opinion because of his warm spirit, kindness and his compassion. In addition, because our family lived out of state Terry made the planning process easy for us by helping us with the paperwork via email and remaining in contact with us at all times. The Funeral Home was beautiful inside with a calming ambience along with the sounds of the waterfalls. On the day of the service the staff showed great professional during a very difficult time for us. I highly recommend Byron Keenan Funeral Home for anyone looking to have a service for a loved one. Thank you for your wonderful service.

Diana Hurst
March 2, 2023

A special note of thanks to Terry, Sue, and the entire staff of the Byron Keenan Funeral Home for the thoughtful and complete services they provided for my mother-in-law's services on December 3, 2022. Every detail was attended to with care and their recommendations with right on. Our family highly recommends this funeral service business.

David Holden
December 13, 2022

We have used Byron's Funeral home twice in the last 6 years. The first time was planned through my Dad's pre-planning. My dad passed at 2:25 am on a Friday morning. His request was to be buried as quickly as possible. I am thankful to say Terry was able to line up a military funeral for the next day at 11:00. It meant the world to us to hear Taps played at the cemetery. Unfortunately earlier this year my brother died unexpectedly. I called Byron's and they handled all of the arrangements. We had peace knowing everything was being taken care of. I strongly recommend them.

R. Jones
December 13, 2022

When my parents both passed away, Byron Keenan helped us put together a tribulation that was excellent. They went well beyond what we ever expected. The time, effort, and the focus on the details made my parents passing so memorable to our family. Not to mention the genuine concern and support they showed us during a very difficult time.

Brenda Collins
December 9, 2022

My father recently passed away 11/2/22. I worked with Terry Mullins. He was excellent, he made a sad situation very easy to deal with. Before my dad passed, Terry came to his house to meet with him and my stepmom. He helped them with both of their burial decisions. He made it so easy for them to decide what they wanted for their burial needs. Thank you again Terry for everything.
The entire staff at Bryons is without question some of nicest people have ever met. They are all kind and caring to your needs and they go out of there way, to make sure everything is perfect. On behalf of my family and myself I would like to Thank you all for making my father passing that much easier to deal with.

Glenn Case
December 8, 2022

Beautiful building and friendly staff
My family met with sue for our loved ones funeral arrangements and Sue was incredibly helpful and personable! Highly recommend Byron Keenan!

Erica Summers
September 21, 2022

I recently attended services at Byron Keenan funeral Home for my grandmother and I’ve attended plenty of wakes and funerals and the passion the staff has for their job was unmatched. From the cleanliness of the building to going above and beyond to make us feel like family in a difficult time in our lives meant everything to my family. Special thanks to Terry who led us through the arrangement process with ease and to Aidan for welcoming us and even playing a few pieces of music during the service that were very near and dear to my grandmothers heart. Highly recommend Byron Keenan to anyone needing funeral services!

Dylan Rellis
September 14, 2022

Our family appreciates the kindness and compassion that Terry showed our family during this difficult time. Not only his professionalism, but him personally going above and beyond to take care of our situation made all the difference.

Robyn Nelson
September 3, 2022

We recently had my mother’s services at Byron Keenan. I cannot say enough how wonderful the staff was to our family. From the moment we first called until we left the cemetery, we felt like they really cared for us. This funeral home was recommended to us by a family friend and I will certainly recommend their services to anyone who may be in need of final arrangements. Thank you Sue and the Byron Keenan staff.

Sarah Cook
May 1, 2022

I appreciate, respect, and admire Sue for the dedicated and hard work she puts in. Grief and losing someone you love unexpectedly is a very difficult experience. As soon as I walked through the doors I knew it was the right place; there were cardinals, plants, and the space felt warm and welcoming despite the circumstances. I know my Grandma was happy being there and she was cared for exceptionally. Sue gave us the time we needed and even shared some of her own story with us which my mom, sister, and I genuinely and truly appreciated. As Sue was the first female funeral director in the state of Massachusetts, my intersectional feminist was beaming! Thank you from the bottom of my heart for making this experience much better than I ever could’ve imagined or thought it would go. You made my family and I feel like friends, and gave this hardship we were all going through some joy, happiness, and positivity. This was the most difficult time in my life and Sue truly made it significantly better. Your perseverance, hard-work, and dedication to others will not go unnoticed!

Samantha Godding
December 13, 2021

Losing a loved one is such a difficult thing. When my husband died I was lost and didn’t even know where to begin. Contacting Sue and Terry at Byron Keenan Funeral Home was the best thing I ever did. They helped me through this whole devastating process and made it so much easier to handle. They walked me through each step and when it came time for the wake and the services everything went flawlessly. The level of professionalism and care the staff took was above and beyond. I highly recommend Byron Keenan Funeral home for all your funeral needs.

Brandy Barcomb
October 15, 2020

To the Family of Cousin Marie Brown,
Sending love, prayers, and deepest condolences to each of you on the death of your beloved mother, my dearest cousin, Nancy. I have so many wonderful memories of us growing up. Through the good times and the sad times, we supported one another. Till we meet again, Cousin Peggy Ann

Margaret Peggy Cormier, Cousin, 84 Fed. St. Ext., Agawam, MA
May 4, 2019

Sue and the whole team. Was very supportive and walked through this new journey with myself and boys.Very compassionate loving caring ..they gave us personal time with my daughter Erikka she looked so beautiful and peaceful .my son and I would have been lost without the guidance of Sue.. she dealt with so much and stood by our sides. Thank you. I realize it’s been almost a year to write ..can’t remember if I said how much I truly appreciate all the help . I truly am Thankful for my daily grief support emails....
Marcie Stanley
Erikka Hopes mom

March 25, 2019

From our first meeting in January 2018, when you guided my daughter and I through the process of laying my mom, Christa, to rest, till the final time we met, you have been amazing! With such a sudden passing, you were so patient and understanding of our grief and gave us the time we needed to deal with the whole process. The memorial service was beautiful and handled in the most respectful of ways. Giving my family the space and time to say our final goodbyes to my mom. I will forever be grateful and thankful for your un ending compassion. You are an amazing person and I will keep you in my thoughts and prayers always💖
Sharon Rivers

Sharon Rivers
December 23, 2018

Ashley was so helpful and compassionate at a time when I felt so lost.Every detail was made so easy for me I can not thank you enough My husband would be so grateful for the honor shown to his passing..

Denise Booth
December 2, 2018

A great job done by the whole staff. Thanks to all.

Tom Cocchi
October 4, 2018

Your thoughtfulness throughout this entire process meant so much to my family, especially my brother Tony and myself. Maybe as you say, this is just what you do, but for us, we were the only customer you had in the world and we felt it !! :) Thank you so very much for all you did above and beyond for my mom's services!! :)

Thank you,
Tony, Mary-Anne, and the entire Fernandes family.

The Fernandes Family
July 13, 2018

Dear Ashley,

Thank you so much for your kindness & help in planning Clothilde's sevices. Obviously it was a stressful time for us, but you made it much easier for both of us. We so appreciate your guidance and suggestions, as it was all new to us!

Thank you again!

Gaston & Ann Dube
March 10, 2018

Everyone at Byron Keenan Funeral Home has been supportive through this tough time. They answer questions that I never thought I'd ask. And they have never made me feel uncomfortable with the situation. They made the ugliest time seem so beautiful I couldn't have asked for more.One of their employees Robin, I can't thank her enough for being a listening ear when I feel like I'm losing my mind with everything that needs to happen. She always seem to find a way to calm me down and for me to know what the next step is. Thank you.

Melanie Beck
September 29, 2017

The staff at Byron Keenan were so very helpful during a time when patience, understanding and lots of information was needed. From the visit we pre-planned mother's funeral to the very end of the internment. So often loved ones that have an open casket look very different than when they passed. I think passing to her new life was good for her because mom looked better than the previous week. Of course, I take into consideration that Mom had a very peaceful, calm and serene passing. I am sure this contributed to her wonderful appearance. However, our family found great comfort in her looking so much like herself. We had out of town relatives that were not able to arrive in time for the viewing. I asked if I could bring them in to the funeral home the next day after their arrival. Byron and Keenan were very thoughtful and accommodating. Dick was the absolute nicest man. He was very kind. I will forever be grateful for his attentiveness. As Dick puts it....be a stanger but if you need them, I can't think of any place that would be more thoughtful, understanding and helpful than this funeral home and crematorium. Thank you from the bottom of our hearts for treating my mother and our family with the utmost respect.

Pat Semb
July 22, 2017

Our family within the last year has used Byron Keenan Funeral Home twice now and each time our family was treated with such compassion and kindness that we will be forever in debt to Sue & Terry. From the writing of the obituary to the details of the day-they all made those tough decisions a lot easier to have to make. They are so professional but also relatable, it felt like we were with family.

Becky B

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Byron Keenan Funeral Home & Cremation Tribute Center
1858 Allen Street
| Springfield, MA 01118
Tel: 413-736-5413

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You are welcome to call us any time of the day, any day of the week, for immediate assistance. Or, visit our funeral home in person at your convenience.


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